
Lisa Houston
                                  4042 Green Meadows Blvd Apt 212
                                  Ypsilanti, MI 48197-7234
                                  Phone: (248) 930-6121
                                  Email: milagro2002@aol.com

OBJECTIVE: To build a career in LGBT advocacy to promote social change,
where work & educational experience aid in exceeding goals and
expectations.


QUALIFICATIONS
      One year in retail banking customer service experience & leadership,
      awarded position of sponsor trainer for new employees, received Award
      of Excellence for setting the most Business Leasing appointments,
      appointed Captain of Investment Task Force for branch, awarded for
      creativity in marketing & visibility; One year of retail customer
      service experience, awarded two customer service awards for
      friendliness, efficiency of service, & customer satisfaction; eight
      months experience in cash office where strong attention to detail,
      organization, and computer skills were utilized, awarded two employee
      awards for superior work & punctuality/perfect attendance;  four
      months experience in LGBT Sorority secretarial and advocating public
      speaker position.  Coordinator for involvement with Penn State Dance
      Marathon, to raise money for children's cancer research at the Hershey
      Medical Center.  Volunteer experience with the Centre County Humane
      Society and the American Red Cross.    Third year collegiate
      proficiency in Spanish, first year proficiency in French.  Very strong
      verbal, writing, and mathematical skills.  Strong computer ability in
      Mac & Windows operating systems, Microsoft Office Applications (Excel,
      Power Point, Word, etc.), Lotus Notes, website design applications,
      C++, MATLAB, Maple, & STATA.  Active in Ann Arbor LGBT community & HRC
      member.


EDUCATION
      2005-2006            B.S. Mathematics of Finance & Risk Management
                  University of Michigan-Ann Arbor, MI
      2002-2004        Microbiology major, Pennsylvania State University-
              University Park, PA
      1999-2002        Summa Cum Laude Graduate, Athens High School-Troy, MI


EMPLOYMENT
      Jan. 2007-Present           Client Relations Representative/Acting
Operations Supervisor, KeyBank
              Handle all client banking transactions as lead teller.
              Balance cash drawers, vaults, and complete ATM reconcilement
              daily. General office manager.  Complete various banking
              operations and compliance activities, assist financial crimes
              investigator with customers suspected of fraudulent activity.
               Monitor daily overdrafts and branch accounts.  Supervise and
              coach tellers as acting Operations Supervisor.  Complete
              sales calls and handle client account concerns.  Exceed sales
              referral goals.  Related training includes sales, management,
              leadership, business, and finance courses.

      Aug. 2007-Oct. 2007    Night Auditor & Front Desk GSR, Red Roof Inn
              Perform all guest services needs (check-ins, check-outs,
              reservations, answering phones).  Supervise all other hotel
              staff (housekeepers, front desk associates & maintenance
              workers).  Perform nightly audit and fix computer input
              errors.  Balance safe & prepare bank statements.  Prepare &
              complete paperwork, such as tax exemptions & billing
              concerns.

      Oct. 2006-Dec. 2006    Customer Service Associate, JCPenney
            Handled all customer point-of-sale transactions, Women's Dept.
              Balanced registers and was lead associate of the Junior's
              Department (handled cash till), assisted with presentation of
              merchandise.

      May 2005-Sept. 2006    Bank Teller, Cedar Point Cash Control
                       Cedar Point Amusement Park-Finance Dept.
              Use of Mach 5&12 coin machines to verify amounts obtained at
              registers in park.  Used adding machine and CPU to verify
              large amounts of currency and credit receipts and enter them
              into the computer system.  Experience verifying games audits.

      Sept. 2004-May 2005    Center Aisle Cashier, Sears, Roebuck and Co.
      Handled all customer transactions including purchases, exchanges, &
              returns.  Submitted credit applications & payments.
              Maintained cleanliness of area.  Experience handling large
              amounts of currency and many customers.

PRESCREEN INFORMATION 
(Where Q is question, ANS is answer and SC is score)
Q1	Have you ever been employed at the University of Michigan?
ANS	No
SC	1
Q2	Please enter your UMID number if known, otherwise enter &quot;none&quot;.
ANS	80613536
SC	0
Q3	Are you currently eligible to work in the United States of America?
ANS	Yes
SC	1
Q4	Will you now or in the future require University of Michigan visa sponsorship for continued employment in the USA?
ANS	No
SC	1
Q5	Are you aware of any potential conflicts of commitment (such as an outside job you would maintain if hired) or conflicts of interest (such as a current contract you hold with the University)?
ANS	No
SC	1
Q6	If you answered &quot;YES&quot; to the previous question, please note any information regarding the conflicts of which the University should be aware. Otherwise enter &quot;none&quot;.
ANS	none
SC	0
Q7	Are you aware of any relatives working in the department for which you are applying?  If so, please note the name and relationship of the relative, otherwise type &quot;none&quot;.
ANS	none
SC	0
Q1	Have you ever been convicted of a misdemeanor or felony?
ANS	No
SC	1
Q2	Do you have any felony charges pending?
ANS	No
SC	1
Q3	If you answered &quot;YES&quot; to either of the previous questions, please provide dates, places, charges and disposition (outcome) of all convictions.  If you answered &quot;NO&quot;,enter &quot;none.                   

NOTE:  A yes response does not automatically disqualify a job applicant from further consideration.  Each applicant is evaluated individually based on a number of factors including the nature of the crime, how long ago the crime and/or release from incarceration occured, whether a sufficient work record has been established since the crime and/or release from incarceration and the position applied for.
ANS	none
SC	0
Q4	Do you certify that the information you are providing is true and accurate?
ANS	Yes
SC	1
[ TOTAL SCORE :7]
RESULT : PASSED 
